Country Charm Heritage Room in Heart of Glenelg

Check-in 14:00

Check-out 10:00

Pets are not allowed

1. Guest Count: - Rates accommodate up to 2 guests. Please ensure you list the correct amount of persons in your booking requests because this also ensures you get enough linen and towels included for each guest. 2. Long Stays (21+ nights): A mid-stay cleaning is required. We will notify you in advance. 3. Cleaning & Damages: Standard departure cleaning is covered. Excessive cleaning, rubbish removal, or damages may result in additional charges. 4. Keys & Lockouts: - Lost/unreturned keys: Up to $250 replacement fee. - Lockouts requiring a locksmith: Guest covers the cost. 5. Security Deposit (Pre-Auth Bond): Covers damages, excessive noise complaints, or disturbances to other guests. Fully refunded if the property is left in good condition. 6. Guest Verification: A simple process requiring: - Government-issued ID - Contact confirmation - Matching credit card (if needed) - Signed rental agreement 7. Deposit Policy: - Bookings 14+ days in advance: + 50% due 30 days before arrival + Remaining 50% due 14 days before check-in - Studio apartments: + 20% due 14 days before arrival + Balance due 5 days before check-in - Strong Farmers Estate: + $500 non-refundable deposit due within 24 hours + 50% due 60 days before arrival + Balance due 30 days before check-in - Bookings within 14 days of arrival: Full payment required at booking. 8. Cancellation Policy: - 31+ days before check-in: 100% refund (minus 3% admin fee). - 14-30 days before check-in: 50% refund (minus admin fees), full cleaning fee refunded. - Within 14 days: Only the cleaning fee is refunded. - Strong Farmers Estate: + $500 deposit is non-refundable. + 31+ days before check-in: 50% refund (minus deposit & 3% admin fee). + Within 30 days: Only the cleaning fee is refunded. Thank you for following these guidelines to ensure a smooth and enjoyable stay!