The Bay Retreat - Neutral Bay

Check-in 15:00

Check-out 10:00

Pets are not allowed

HOUSE RULES: *Check-in: After 3:00 pm *Checkout: 10:00 am *No smoking *No parties or events *No pets allowed CANCELLATION POLICIES: * No refund if booked within 30 days of check-in. * Full refund if canceled within 7 days of booking (unless within 30 days of check-in). * 50% refund (plus cleaning fee) if canceled after 7 days from booking (not applicable if within 30 days of check-in). * No refund if canceled within 48 hours of check-in. ADDITIONAL RULES: *As per the Short Term Legislation Act 2020 NSW, all guests are required to obey these rules. For extra guests/day visitors, we must be informed for liability purposes. *In compliance with applicable legislation, we are required to enter a Short Term Rental Agreement with Guests upon booking. We are also transitioning from collecting a Security Deposit and will now be using a Pre-Authority form to hold as a form of security for your stay. *This is a no-party property. We do not allow parties/events of any sort. The maximum amount of guests allowed to sleep in this property is SIX people, however, we do allow day visitors of up to THREE people. No more than a maximum of NINE people are allowed in the property at any given time. *Only the guests staying at the property are permitted to be present. If you wish to have visitors in addition to booked guests, you must advise us in writing prior to your stay and ensure you receive written permission. *This home is a strictly no-smoking property. If any of our cleaners find any form of cigarette ash, butts or smell cigarettes in the apartment, we could issue a $500 fine. *This is a domestic residence and we love our neighbours. We do not allow loitering or loud noise outside of the premises or inside of the premises. We ask for minimal noise especially after 9 pm. *STRA Rules - By booking this home you automatically agree to all the STRA terms and conditions that are applicable to guests. You also agree that if you do break any of the house rules you will be asked to leave and no refund of the unused nightly rates will be returned. *Check-in/Check-out - We cannot stress enough the importance of checking out on time. Our regular check-in time is after 3 pm and check-out time is before to 10 am. If you wish to have an earlier check-in or later check-out, please reach out to us first. Please note, there may be a charge. *Changing of Dates Terms & Conditions - Requests to change booking dates may only be accommodated if check-in is more than 1 month away. - This is subject to approval and we reserve the right to decline any requests. - Please note that there may be a surcharge to change the dates. - Any changes to bookings are subject to approval and we ask all guests to reach out to us first. THINGS TO KNOW: *Check-in details will be sent either the night before checking in, or the morning of check-in for security reasons. * We only provide 1 set of keys for each stay. We do not have extra sets. *The 3rd bedroom has a king bed that can be converted into 2 single beds. If you'd like this set up into 2 singles, please inform us a week before check-in. *We have a portacot and highchair in the home, however, we do not provide linen for the cot. We highly suggest to BYO! * Enjoy a seamless stay with our hassle-free airport pick-up and drop-off service, exclusively for guests booked to stay our homes. Contact us for rates and booking details!